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Windows 7

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Here’s What We Know About WannaCry / WannaCrypt / Wcry Ransomware

Over the weekend, businesses, institutions, and individuals in 12+ countries have fallen victim to a ransomware program known as “WannaCrypt”, or a variant thereof. For those unaware, WannaCry is fast-spreading form of malware that remotely targets nearby computers running on unpatched or unsupported versions of…


How to : Quickly open a command prompt at a location using the Windows Explorer address bar

Ever needed to quickly open a command prompt at a particular location on your hard drive? In the regular course of providing tech support for our Atlanta business partners, we use this quick trick on an almost daily basis. Simply type ‘cmd’ into your address…


How to : Fix duplicate pinned taskbar icons in Windows 7

A common and annoying problem with Windows 7’s “Pin to Taskbar” feature, is when an application accidentally gets pinned multiple times. You might have run into this issue, resulting in a taskbar that looks something like this : In this screenshot, there are two yellow…


Windows Update / Windows Defender gives error 0x8024401C

We see this error typically when there is a network connectivity problem between Windows Update or Windows Defender, and Microsoft’s servers. This problem can occur even when the machine in question has access to the internet, if there is a problem with the windows firewall,…


How To : Open an “Elevated Command Prompt”

Elevated command prompts are often used to carry out tasks with full administrator rights to your computer. In most cases, you will not want to execute programs with administrator rights, as it opens your system up to security vulnerabilities. Typically you would want to check…


Deleting files from old Offline File Cache in Windows 7 or XP

As network support providers, we frequently come across come across scenarios where a computer on a business domain has a user profile that has old Offline File Cache data in it. Typically, the user account has moved to a new domain, or is pointing to…


Windows won’t start after Microsoft Update installation

Windows won’t start after update installation This is a common problem we run in to while providing IT support with older computers. After applying a Microsoft Update patch, windows will partially boot, or not boot at all. Most of the times, windows will boot to…


How to : Move Mozilla Thunderbird Profiles to a new (or different) computer in Windows 7

Moving profiles for the Thunderbird e-mail client is a pretty common task we have to do for support partners who get a new office computer, and use Thunderbird. Thankfully, unlike Microsoft Outlook, Thunderbird profiles are relatively easy to copy over between computers – thanks Mozilla!…


Unable to join Windows 7 Workstation to SBS 2008 Domain

“Your computer could not be joined to the domain because : An attempt to resolve the DNS name of a domain controller in the domain being joined has failed.” We run into this error a lot on improperly configured SBS 2008 domain servers. The issue…


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