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Microsoft Outlook crashes with 0xc0000005 errors due to Office 365 Patch, how to resolve

We’ve seen on over a dozen machines today, Microsoft Outlook (Office 365 continual update version) crashes, with 0xc0000005 errors logged in the event log. The full text of this error is below. Microsoft had acknowledged this crash and documented a resulting fix on Twitter, and…


Using a Synology NAS as a Backup DNS Server for Active Directory

As we onboard any new IT support partner, one of our security and network assessment tasks is to validate a client’s server and disaster recovery environment. As part of this assessment, we often find a customer will have a single point of failure with their…


Subdomain and Domain forwarding not working properly with GoDaddy and Sonicwall Firewall

Godaddy ​Domain and Subdomain Forwarding times out without forwarding, unexpectedly, when using a Sonicwall Firewall. Domain Forwarding is typically used to redirect a user to a different website when they type in a URL in a browser. In this case, the forwarding will time out –…


How to keep your children safe online?

Summer is here and your kids are home for long stretches of time. Here are our tips on keeping your home and children safe online. Have a conversation with your kids: warn them about malware, dangerous websites, and sex offenders. Let your kids know you’re looking out for…


How to : Quickly open a command prompt at a location using the Windows Explorer address bar

Ever needed to quickly open a command prompt at a particular location on your hard drive? In the regular course of providing tech support for our Atlanta business partners, we use this quick trick on an almost daily basis. Simply type ‘cmd’ into your address…


How to : Fix duplicate pinned taskbar icons in Windows 7

A common and annoying problem with Windows 7’s “Pin to Taskbar” feature, is when an application accidentally gets pinned multiple times. You might have run into this issue, resulting in a taskbar that looks something like this : In this screenshot, there are two yellow…


How To : Remove passwords / editing restrictions on MS Word and Excel Files

Have you ever come across a word or excel document that was ‘password protected’ – where certain parts of the document you were unable to edit? Frequently these are used in business settings, and with good reason – to protect formulas, proprietary information, sections of…


Using Euclid Network’s Logmein PRO Remote Access Portal

For current partners on IT support plans, we offer a complimentary remote access portal, utilizing a full featured license to LogMeIn PRO. This license is valid for all the machines you currently have on a plan with us, and the remote access portable is configurable…


How To : Open an “Elevated Command Prompt”

Elevated command prompts are often used to carry out tasks with full administrator rights to your computer. In most cases, you will not want to execute programs with administrator rights, as it opens your system up to security vulnerabilities. Typically you would want to check…


How to : Move Mozilla Thunderbird Profiles to a new (or different) computer in Windows 7

Moving profiles for the Thunderbird e-mail client is a pretty common task we have to do for support partners who get a new office computer, and use Thunderbird. Thankfully, unlike Microsoft Outlook, Thunderbird profiles are relatively easy to copy over between computers – thanks Mozilla!…


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